We are seeking a Customer Service Representative with a strong background in banking and mortgage accounts, dedicated to delivering exceptional customer support.

Requirements

-English level B2+ (spoken and written).
-Minimum 2 years of experience in customer service, handling banking and mortgage-related accounts (mandatory).
-Strong communication and customer service skills.
-Problem-solving and a customer-oriented mindset.

Responsibilities

-Provide customer support for banking and mortgage accounts.
-Handle inquiries, follow-ups, and service requests professionally.
-Ensure compliance with quality and service standards.

Schedule

• Availability to work between 7:00 a.m. and 7:00 p.m., Monday to Friday.

• One Saturday per month, half-day.

Compensation & Benefits:

• Base salary: Q7,000

• Productivity bonus: up to Q1,400

• Legal benefits

• Stable work environment
  
  Location:

• Zone 10, Guatemala City

• On-site position only